Our Services

With offices in Antwerp, Dubai, Hong Kong, New York and Shanghai, we use our extensive knowledge and experience to act as a bridge between the highly fragmented network of small and large scale manufacturers with the downstream users of small polished diamonds. Without our sourcing and sorting skills our customers would be unable to secure the volume and customer aligned assortments that we offer, or at such competitive prices.

Our Service Ethos

With our extensive knowledge of the small polished market, we are able to access and act as a distributor for the highly fragmented manufacturing network across India and supply the right polished to the right buyers.

Bespoke Assortments

One of our key customer services is the ability to tailor assortments to customer needs. This can be done by leveraging our network of manufacturers for the basic products and assigning the exact assortment criteria to our sorting team.

Key Account Managers

In each sales office we assign clients dedicated customer account managers who aim to understand and deliver a service and product in line with your every need.

Their goal is to build a relationship with the customer that will lead to mutual benefit for the customer, in terms of the product and price you receive and with a view to the customer becoming a regular buyer in the long term.

Assortment Planning Program

We can offer customers a planned schedule for their assortments as per their requirements and delivery timescale which can be arranged through your Key Account Manager.

We don’t see this service as a transaction, but more as a process that develops and strengthens over time.

Customer support

We strive to deliver a high level of service at every point of customer contact from initial discussions, through to the sale and timely delivery.